Job Order #1054

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Posted Date: 12/28/2012
Job Category: Customer Service/Support
Position Title: Customer Support
Salary Range: Hourly Rate - Based on Experience
Location: Edmond, OK
Desired Skills:
Description:

JOB DESCRIPTION
Responsible for offering customer service, data entry and order filling support to E-commerce department. Ensure all facets of department are being covered as back up.
DUTIES

• Process return authorizations (RAs) for E-commerce customers.
• Issue debits and credits as needed.
• Receive incoming calls and process as necessary.
• Answer all emails sent to customer support.
• Answer all questions regarding returns, credits, and debits.
• Research problem orders and determine a solution in a timely manner.
• Process any Operations reports bi-weekly.
• Backup Operations Support positions with entering orders.
• Punctual and regular attendance is a job requirement.
• Other duties assigned as needed.

KNOWLEDGE, SKILL, EDUCATION & JOB REQUIREMENTS

Education:
• High School diploma or GED required
• Some college preferred.

Experience:
• Minimum 1 year of Sales and/or Customer Service experience, preferably within a call center environment. Consumer Electronics experience preferred.

Skills:
• Excellent written and verbal communications skills.
• Superb attention to detail.
• Ability to follow-up and follow through.
• Superior organization skills.
• Excellent computer skills, including MS Office products (Word and Excel).
• Excellent data entry skills (type a minimum of 50 wpm).

Typical Physical Demands:
• Requires prolonged sitting, manual dexterity, and normal range of hearing and vision.


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